If you're having issues with any technology around the home and you need help and advice, you've come to the right place

It can be very annoying when things don’t work as you want them to. Is it something you’re doing, or is there an issue with the device? I will quickly get to the heart of the problem, then come up with the most cost effective solution. By patiently walking you through the best and easiest way to use the technology, you will soon feel confident and in control. If something needs to be repaired or replaced, I can help with that too.


Maybe you're thinking of upgrading to a new Smart TV, laptop or phone and are unsure of what to buy. In a retail situation, there's often the risk that you may be "upsold" to something that is not exactly right for your needs. I can act as a neutral adviser by recommending the most suitable product. I will then install, setup and train you on the use of the new equipment. You'll soon feel empowered and back in control.

When you're not sure who to turn to and you find 'geeks' and 'nerds' a little intimidating, contact me for kind, patient, caring, expert support

SERVICES INCLUDE   (but not limited to) . . .

SERVICES INCLUDE
(but are not limited to) . . .

Need Help with
Internet connection and better wifi performance

Getting the service you expect can be a minefield if you get off on the wrong foot with your internet service provider (ISP). We'll demystify the terminology and make sure you're properly set up to receive the best services for your purpose. There are many ways to improve wifi service in the home. Contact us for help and advice so we can fully explain the options that will be just right for you. We'll do the hard yards with your ISP and make sure you're only paying for what you need.


Need Help with

Slow or unresponsive computer?
Let's get it running like new

If your laptop or desktop PC or Mac is less than 10 years old and behaving badly, we can help with that.
Devices with mechanical hard disk storage tend to slow down and become unreliable over time. By installing a solid state drive (no moving parts), adding some additional memory and upgrading the operating system, we can bring your device back to often "better than new" performance, for the fraction of the cost of a new one. Book a review today!

Need Help with

Training on the effective operation of printers, scanners, phones etc

Struggling to connect your printer or unable to effectively scan images or documents? With so many models of devices, getting them to communicate reliably with each other often requires expertise that is not properly explained in the documentation or online help. We will quickly get to the heart of the problem, get you connected and patiently explain how to get the best out or your connected devices.

We agree: "It shouldn't be this hard". . .


Need Help with
Installation of Starlink or any other internet or wifi services

As an authorised Starlink installer for Hawke's Bay, Need Help will ensure that even in the remotest places or wherever poor internet service is experienced, users can benefit from world-class coverage provided by Starlink, and other appropriate technologies. Contact us for a no-obligation assessment of your needs. The technology is always changing and so are the prices.
Starlink is now a surprisingly affordable option!

Need Help with

Installation or relocation of home theatre items; TV, stereo speakers etc

You've purchased a new TV and would like to wall mount it with no visible wires. You may want to extend the listening experience with surround sound speakers and a sub for that full rich sound. Perhaps you want to change a room around but it's going to mean having the TV elsewhere in the room. We can give you some ideas and come up with a plan for configuring things exactly how you want them.

Need Help with

Replacement of broken, damaged or outdated technology in the home

Things break, get worn out, stop working or just become outdated. It doesn't matter what it is, we'll recommend a suitable replacement, help you to source it and be on-hand to update the problem items so that everything is working as it should. Now you have someone who can fix those annoying things around the home that were perhaps too small or not of interest to a regular contractor.


You're on a limited budget and just need someone to help you to resolve technology issues around the home, I'm here for you . . .

How can I help ?

Whatever the home technology problem you have I'm sure I'll be able to provide peace-of-mind help.

Give me a call on 027 578 1871  or email me at glenn@needhelp.nz or fill out the form below and
I'll get back to you quickly

Need Help Enquiry Form

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